# Serious Coffee ## Pages - [Barista Quiz](https://www.seriouscoffee.com/members/menu-related-documents/beverages/barista-quiz/): Managers Area Back Barista Quiz - [Employee Handbook](https://www.seriouscoffee.com/members/procedures/hiring-training-supporting/pre-hire-support-tools/employee-handbook/): Managers Area Back Employee Handbook Click on the title of the document to open the latest version of the Employee Handbook.  All cafés need to be using Microsoft 2007 or newer.  If you cannot open the document you will need to update your software.  No other version is available.  To ensure that you are using the latest version of this document, compare the update information found on the cover page. Employee Handbook V8 -(updated Sept. 18/17 – formatting error fixed, content unchanged) Work Safe BC requires that these flyers be posted in an area where staff can continuously see them.  Along […] - [Equipment Maintenance and Repairs How-Tos](https://www.seriouscoffee.com/members/procedures/operational-aids/equipment-maintenance-and-repairs-how-tos/): Managers Area Back Equipment Maintenance/Repairs/How-Tos All cafés are required to follow the equipment maintenance plan in order to ensure that your equipment is producing the best tasting product possible and to avoid potential interruption to business due to broken equipment. Equipment Maintenance Schedule V2 (updated July 25/16) Equipment Maintenance How-Tos V6 (updated June 25/19)) Parts and Equipment Catalogue and User Manuals Individual Equipment Tracking Sheets NOTE: These sheets are required to be completed and filed in a binder entitled Equipment Repair and Maintenance and stored in the café office so that Drew can review the information during his inspection process. We suggest that on the item’s […] - [Scheduling and Organizing Staff](https://www.seriouscoffee.com/members/procedures/operational-aids/scheduling-and-organizing-staff/): Managers Area Back Scheduling / Organizing Staff The forms provided below are blank and ready for you to use with instructions regarding how to use them provided in the Managing Your Team Handbook. Availability Form Daily Time Sheet Weekly Staff Schedule Time-Off Request Form Time-Off Request Tracking Form 24 Hour Clock Conversion Table.pdf 24 Hour Time Conversion Chart – Minutes to Decimals.pdf - [Managing Staff and Duties](https://www.seriouscoffee.com/members/procedures/operational-aids/managing-staff-and-duties/): Managers Area Back Managing Staff and Duties This page deals with how to manage, organize and track everything related to your staff and their performance. Managing Staff and Duties V6 – Updated June 10/19 – This handbook tells you how to use every piece of information, all forms and sheet available to you in the Members Area that relate to effectively handling and organizing your staff. Scheduling and Organizing Staff – All forms related to staff and referenced in the Managing Your Team Handbook are found by clicking on this link. Links to other pages on this website. New Hires – Click on this […] - [Perk Card](https://www.seriouscoffee.com/members/procedures/retail-program-procedures/perk-card/): Managers Area Back Perk Card (Click on the above image or on the link provided below to download the entire document.) Introduction The intent of the Perk Card is to express appreciation to your staff for a job well done and because it’s their efforts that make or break your businesses. Also, it’s a way of building a sense of being part of something greater than their local café. The Perk Card is an invitation to all staff to patronize Serious Coffee cafés, no matter where they are traveling throughout the Island or in Powell River, by giving them a 15% […] - [Handling Retail/Promos/Community](https://www.seriouscoffee.com/members/procedures/retail-program-procedures/handling-retail-promos-community/): Managers Area Back Handling Retail/Promos/Community Handling Retail/Promos/Community V8 updated July 16/2021 Topics include the following; Retail Sales: Travel Mug Discount, Refills Merchandise – Return Policy: Travel Mugs, Clothing, Beverages, Coffee Beans, Syrups Selling Non-Serious Coffee Merchandise Request Form Community Support: Islanders Supporting Islanders (handling donation requests), Fundraising Program(information about the program and procedures about how to process it in the POS and apply for a credit from Head Office) Promotional Orders (how to handle promotional orders sent to the café from Head Office) Featured Products (protocols regarding products featured in campaigns) Sampling Products (how to properly sample products in order to appeal to guests and remain within Food Safe […] - [Drink Ingredients and Nutritional Information](https://www.seriouscoffee.com/members/menu-related-documents/beverages/drink-ingredients-and-nutritional-information/): Managers Area Back Drinks Drink Ingredients and Nutritionals COLD HOT - [Printable Training Materials](https://www.seriouscoffee.com/members/menu-related-documents/beverages/printable-training-materials/): Managers Area Back Printable Training Materials Click on the title of the document that you wish to view.  These documents may be viewed online, downloaded to your computer or printed. All information included in these documents is the intellectual property of Serious Coffee and as such is proprietary in nature and is meant to be used only by those in the employ of or owner of a Serious Coffee café. Coffee Knowledge This information is absolutely necessary and must be reviewed over and over again by café owners, managers, and staff. Service and You V4 (updated Sept. 1/16) – Every café owner, manager, and staff member […] - [Quizzes and Evaluations](https://www.seriouscoffee.com/members/menu-related-documents/beverages/quizzes-and-evaluations/): Managers Area Back Quizzes/Evaluations Select the quiz you wish to take, beginning with Barista Test through to 3 for staff and Level 4 for café owners and managers. Deadlines Barista Test must be passed before the 3-month probation period has lapsed. Level 1 quiz must be passed before the 6-month probation period has lapsed. Levels 2 and 3 must be taken before the 1-year anniversary of employment. Level 4 must be taken prior to being named Manager and cannot be taken until ALL previous tests have been successfully completed. Required to Pass A mark of 75% or higher is required to […] - [Coffee Knowledge](https://www.seriouscoffee.com/members/procedures/hiring-training-supporting/work-safe-bc/coffee-knowledge/): Managers Area Back Coffee Knowledge The information found on this page is vital to know, understand, and share with others in order to be respected by the public as a professional Barista. Some of what you learn will be included in the different quizzes, so be sure to reread it as many times as it takes to ensure that you are very familiar with the content. COFFEE…A LEGENDARY DRINK In the Ethiopian highlands, where the legend of Kaldi, the goat herder, originated, coffee trees grow today as they have for centuries. Though we will never know with certainty, there probably […] - [Drink and Coffee Bean Retail Procedures (minus recipes)](https://www.seriouscoffee.com/members/menu-related-documents/beverages/drink-and-coffee-bean-retail-procedures-minus-recipes/): Managers Area Back Drink and Coffee Bean Retail Procedures (minus recipes) All true Baristas will ensure that they know the information provided in the downloadable documents below inside and out. Everything included here has been selected because it offers you the type of information you need to provide your guests with the best experience possible by being knowledgeable about what you are offering and serving to them. Quizzes will be based on this and other like information so be sure to revisit this area. Read through the all documents provided below to review a specific section. Mar 15/2021 DOWNLOADABLE ITEMS […] - [Drink Recipes](https://www.seriouscoffee.com/members/menu-related-documents/beverages/drink-recipes/): Managers Area Back Updates: Feb. 21/2023 – Rooibos removed from the Chai Tea Cards. These cards are saved in .pdf format and are designed to print as 4×6 cards. There are several easy to use printing options such as Staples, Walmart, London Drugs, etc. that provide online ordering services. Click on the link below and the recipe card will download to your computer for saving and printing. All Drink Recipes.pdf - [Nutritional and Allergen Information](https://www.seriouscoffee.com/members/menu-related-documents/food/food-procedures-minus-recipes/nutritional-and-allergen-information/): Managers Area Back Nutritional-Allergen Info Standard Products Nutritional and Allergen Information – all docs are pdf format Nutritional and Allergen Introduction & Updates V88 Updated June 18/23 Nutritional and Allergen (A-Bagels) V52  Updated Nov. 29/18 Nutritional and Allergen (B-Bars) V59  Updated March 22/23 Nutritional and Allergen (C-Cookies) V56  Updated Apr 27/23 Nutritional and Allergen (D-Muffins & Loaves) V61 Updated June 18/23 Nutritional and Allergen (E-Misc Snacks) V60  Updated Jan 21/23 Nutritional and Allergen (F-Food Items) V55  Updated Nov 09/22 Nutritional and Allergen (G-Soups Chili Stews) V52  Updated Nov. 29/18 Nutritional and Allergen (H-Flax Rolls) V53  Updated Apr 22/23 Nutritional and Allergen (I-Other) V52  Updated Nov. […] - [Food Training Videos](https://www.seriouscoffee.com/members/menu-related-documents/food/food-procedures-minus-recipes/food-training-videos/): Managers Area Back Videos There are 4 different video categories as shown in the links provided below. If you are a first time viewer, be sure to view the videos in the order they are given. Anyone who has already viewed the entire series of videos is welcome to use the links provided to skip to a specific section. Food Safety / Personal Safety / Beverages / Coffee Beans / Food / Retail Labels FOOD SAFETY Video #1 – Coughing, Sneezing, and Hand Washing PERSONAL SAFETY Video #1 – Personal Safety Training Group – Parking Lot Safety Tip Video #2 […] - [Cleaning Schedules / Templates](https://www.seriouscoffee.com/members/procedures/hiring-training-supporting/new-hire-support-tools/food-safe-certificate-courses-and-certificate-replacements/cleaning-schedules-templates/): Managers Area Back Cleaning Schedules/Templates The information found in these documents will assist you in the everyday operating and managing of your café. Daily_Weekly_Monthly Cleaning Schedules – VIHA VERSION. This form will ensure that your team knows who is responsible for different areas. Daily Duties Template – SC VERSION. This template will enable you to assign specific tasks to shifts vs. to an individual or on a generic list, hoping that someone will do the work. Weekly Duties by Day Template – SC VERSION. This template is meant for tasks that need to be done on a weekly basis and is broken down by each […] - [Food Procedures (minus recipes)](https://www.seriouscoffee.com/members/menu-related-documents/food/food-procedures-minus-recipes/): Managers Area Back Food Procedures Downloadable Items – Printable versions of this information, Food Procedures (minus recipes), Food Recipes, Nutritional/Allergen Information, Waste Forms, Links to other pages Food Procedures (minus recipes) V52– Oct 19/22 – click on the title to download and print the entire document or specific pages Food Recipes (minus procedures) – click on the title to access information Food Training Videos Handling Rice – information sheet Nutritional and Allergen Information – links to nutritional information for specific products (including seasonal offerings) and gluten-free guidelines Food Safe Information – click on the title to access information Waste Tracking Form – July 13/17 – On this […] - [Food Recipes (minus procedures)](https://www.seriouscoffee.com/members/menu-related-documents/food/food-recipes-minus-procedures/): Managers Area Back Food Recipes Latest Update: Jan 21/23 Food Recipes (minus procedures) V54 June 6/23 – click on title to download and print entire document Food Procedures (minus recipes) click on title to access information Food Safe Information – click on title to access information - [Food](https://www.seriouscoffee.com/members/menu-related-documents/food/): Managers Area Back Food Click on the document that you wish to view or download.  Check the date on the document you open version the version you are using at the café to be certain that you have the latest version. Food Safety Food Recipes (minus procedures) Food Procedures (minus recipes) Nutritional and Allergen Information Menu Item Removal Information and Request Form New Item or Menu Change Information and Request Form Training Tools - [Beverages](https://www.seriouscoffee.com/members/menu-related-documents/beverages/): Managers Area Back Beverages Click on the title of the document that you wish to download.  Compare the version you are using to the date found on the document provided on the website to ensure that you are using the latest version. Drink Recipes – (minus procedures) Drink and Coffee Bean Retail Procedures (minus recipes) – Coffee and tea procedures are now in one manual Drink Ingredients and Nutritional Information Training Tools - [Training Tools](https://www.seriouscoffee.com/members/procedures/hiring-training-supporting/new-hire-support-tools/training-tools/): Managers Area Back Training Tools Click on the heading to access the information you need. Coffee Knowledge – Required reading for anyone associated with Serious Coffee Videos  – Beverage, Food, and Personal and Food Safety Quizzes and Evaluations – Quarterly Barista Test, Quizzes Levels 1 – 4 and Evaluation Tools Printed Training Materials - [Food Safe Certificate Courses and Certificate Replacements](https://www.seriouscoffee.com/members/procedures/hiring-training-supporting/new-hire-support-tools/food-safe-certificate-courses-and-certificate-replacements/): Managers Area Back Food Safety Click on the links to access the desired information. Food Safe Course Information / Health Inspections / Procedures and Aids / Posters / Food Safety Plan and Sanitation Plan Information / Cleaning Schedules / Templates / Temporary Food Concession Information Food Safe Course Information Food Safe Level 1 Course Options (certificate is valid for 5 years) Food Safe Level 1 Refresher Course (required before certificates expire) Food Safe Level 2 Course Options To Replace Food Safe Certificate Food Handling Equivalency Certificates 2020 – updated Mar. 9/20 Health Inspections Preparing for Health Inspections (info sheet) Food […] - [Managing Staff and Duties](https://www.seriouscoffee.com/members/procedures/hiring-training-supporting/new-hire-support-tools/managing-staff-and-duties/): Managers Area Back Managing Staff and Duties This page deals with how to manage, organize and track everything related to your staff and their performance. Managing Staff and Duties V6 – Updated June 10/19 – This handbook tells you how to use every piece of information, all forms and sheet available to you in the Members Area that relate to effectively handling and organizing your staff. Scheduling and Organizing Staff – All forms related to staff and referenced in the Managing Your Team Handbook are found by clicking on this link. Links to other pages on this website. New Hires – Click on this […] - [Employee Handbook](https://www.seriouscoffee.com/members/procedures/hiring-training-supporting/new-hire-support-tools/employee-handbook/): Managers Area Back Employee Handbook Click on the title of the document to open the latest version of the Employee Handbook.  All cafés need to be using Microsoft 2007 or newer.  If you cannot open the document you will need to update your software.  No other version is available.  To ensure that you are using the latest version of this document, compare the update information found on the cover page. Employee Handbook V8 -(updated Sept. 18/17 – formatting error fixed, content unchanged) Work Safe BC requires that these flyers be posted in an area where staff can continuously see them.  Along […] - [Workplace Safety](https://www.seriouscoffee.com/members/procedures/hiring-training-supporting/work-safe-bc-2/workplace-safety/): Managers Area Back Workplace Safety Work Safe Planning and Education It is imperative that all those in charge of training staff remember that often this is the first job that an employee has ever had.  Also, they may never have handled bleach or other chemicals so be sure to thoroughly train and monitor the use of all chemicals and cleaning practices including posting of signs such as ‘wet floor’ warnings. REQUIRED READING SC’s Overview of Work Safe BC Information (updated July 26/16) Health and Safety Guide For New Retail Workers (updated Jan. 23/19) GUIDES and HOW-TO A Guide to the Employment Standards Act (updated […] - [First Aid Regulations and Implementation](https://www.seriouscoffee.com/members/procedures/hiring-training-supporting/work-safe-bc-2/first-aid-regulations-and-implementation/): Managers Area Back First Aid Regs-Implementation The information provided in this section of the website is not determined by Serious Coffee but rather is required as a part of Work Safe BC’s regulations.  The first document has all the information you need to know in order to operate in compliance with all regulations. First Aid Regulations as determined by Work Safe BC – pay close attention to page 7 point #8 Employers Report of Injury and Occupation Disease Form First Aid Record Worker Handout – Minor Wound Care Work Safe BC Employers Statement of Return to Work Form Work Safe BC […] - [Disciplinary Letters](https://www.seriouscoffee.com/members/procedures/hiring-training-supporting/disciplinary-letters/): Managers Area Back Disciplinary Letters Though an undesirable task, a time will come when for the good of your café and the chain as a whole, that an employee will need to receive either a disciplinary or termination letter. Below are the documents you will need should such a situation occur. When you open either letter you will see that the header needs to be completed with information specific to your location. In order for the letter to be official, this information needs to be included in the document, along with other details as laid out in the Disciplinary Letters Aid document. Both […] - [Work Safe BC](https://www.seriouscoffee.com/members/procedures/hiring-training-supporting/work-safe-bc-2/): Managers Area Back WorkSafe BC Info The links provided below are filled with information that you and your manager must know in order to operate in full compliance with Work Safe regulations. First Aid Regulations and Implementation Workplace Safety Keep your Baristas from developing Barista Wrist, don’t know what this is? Click here to find out. - [New-Hire Support Tools](https://www.seriouscoffee.com/members/procedures/hiring-training-supporting/new-hire-support-tools/): Managers Area Back New Hires Use the documents found on this page to assist you through the process of ensuring that your new team member is well trained and that you have collected all the necessary information. Availability Form V1 Make this form readily available to staff so that they can immediately notify you of any permanent changes to their availability. Conduct Tracking Sheet V1 This document has been proven to improve overall café performance by supporting each team member in a way that is specific to their needs. Typically, we remember traumas making it very important to track all aspects of […] - [Pre-Hire Support Tools](https://www.seriouscoffee.com/members/procedures/hiring-training-supporting/pre-hire-support-tools/): Managers Area Back Pre-Hire Info The documents provided on this page will help you to streamline the application process as well as improve hiring outcomes. Employment Application Form 19Nov20 – This form can be filled while using any electronic device or can be printed. Interview Questionnaire v1 Reference Check Form v2 - [Training Tools](https://www.seriouscoffee.com/members/procedures/hiring-training-supporting/work-safe-bc/): Managers Area Back Training Tools Click on the heading to access the information you need. Coffee Knowledge – Required reading for anyone associated with Serious Coffee Videos  – Beverage, Food, and Personal and Food Safety Quizzes and Evaluations – Quarterly Barista Test, Quizzes Levels 1 – 4 and Evaluation Tools Printed Training Materials - [Required Special Event Signs](https://www.seriouscoffee.com/members/procedures/community-event-tools-and-forms/required-special-event-signs/): Managers Area Back These signs must be posted at the event at al times during operations. To download and print a copy, click on the image. - [Artwork Display Agreement](https://www.seriouscoffee.com/members/procedures/community-event-tools-and-forms/artwork-display-agreement/): Managers Area Back Click on the document’s title to open and download. This form must be completed before any artist’s work can be displayed in your café.  Also, every completed and signed form must be filed in a binder and kept in the office ready for review by our Quality Control person who may ask to see it without any prior notice. Artwork Agreement as a Word doc (Office 2007 or newer required) Artwork Agreement as a pdf   - [Temporary Food Service Applications](https://www.seriouscoffee.com/members/procedures/community-event-tools-and-forms/temporary-food-service-applications/): Managers Area Back - [Special Event Participation Credit Request Form](https://www.seriouscoffee.com/members/procedures/community-event-tools-and-forms/special-event-participation-credit-request-form/): Managers Area Back This form is completed if you have participated in a local event and have already submitted and received approval of your Café Event Participation Request Form.  Once you have submitted this form you will see a credit on your next statement as well as an electronic version of the credit invoice so that you have it for your records.  No hardcopy will be sent. Event Participation Credit Request Forms must be received no later than 1 month after the event.  Late submissions will not be accepted. SPECIAL EVENT CREDIT REQUEST FORM - [Special Event Notification Form](https://www.seriouscoffee.com/members/procedures/community-event-tools-and-forms/special-event-notification-form/): Managers Area Back NOTE: You need to submit this form if you are NOT submitting… an Event Coffee Service Request Form or a Promo Equipment Order Form and you wish to receive a credit for all or part of the costs associated with a special event. Submit this form a minimum of 1 month prior to the date of the event. Failure to submit this form or to submit it within the time line given, will result in any subsequent credit requests not being entertained. SPECIAL EVENT CREDIT REQUEST FORM - [Promo Coffee and Equipment Order Form](https://www.seriouscoffee.com/members/procedures/community-event-tools-and-forms/promo-coffee-and-equipment-order-form/): Managers Area Back Promo Coffee and Equipment Order Form This order form is used in conjunction with the Promo Equipment and Supplies Catalogue. The link to the catalogue is found on the Community Participation Support Tools / Forms page just above the link to this form. The items listed in the catalogue are available at no cost to you and are intended to be used at an event being held either at your café, or at a community event in which you are participating. They are not intended for use by anyone outside of Serious Coffee. >>> Form Goes Here - [Community Event Tools and Forms](https://www.seriouscoffee.com/members/procedures/community-event-tools-and-forms/): Managers Area Back Community Participation Tools/Forms PROMOTION PROTOCOLS, PROMO EQUIPMENT CATALOGUE, ORDER & CREDIT FORMS Artwork Display Agreement This agreement needs to be completed each time artwork is displayed in your café. It needs to be done each time someone displays their work and include details about the work. Special Event Protocol (updated Sept. 2/16) This document needs to be printed and followed whenever a café is considering or planning to be involved in a community event. Assumption of Risk Form This form is to be completed by anyone who chooses to participate in an event (such as street or ice […] - [Hiring-Training-Supporting](https://www.seriouscoffee.com/members/procedures/hiring-training-supporting/): Managers Area Back Hiring-Training-Supporting The information and forms provided in this section are meant to help you organize your café by standardizing your approach when undertaking everyday operations.  The benefits of using these standardized tools is found in the amount of time saved, the ability to incorporate others within your team to oversee various aspects pertaining to staff and product management, and improving outcomes.  It takes a degree of effort to introduce and implement operational systems; however, it is the best investment you can make in your business, yourself and your team.  The more efficiently your café runs the more time you […] - [POS Instructions](https://www.seriouscoffee.com/members/procedures/pos-instructions/): Managers Area Back POS Instructions The information provided in this document will help all team members to operate the POS system. If you do not have Moneris as your debit provider you will need to substitute the section pertaining to Moneris with information specific to your set-up. POS Replication Agent Offline POS Help Menu Instructions 21Jun10 Settle All Charges In Authorization Unload-Transfer Gift Card Balance (for when your POS system is down)  Retail Price List V28 25Jan07 - [Operational Aids](https://www.seriouscoffee.com/members/procedures/operational-aids/): Managers Area Back Operational Aids The tools listed on this page will help you to operate your café in an efficient and effective manner. Managing Staff and Duties Equipment Maintenance and Repairs How-Tos Links to other pages relating to… Supplier Information and Aids Temperature Tracking Forms Food Safety Plan and Sanitation Plan Information and Templates - [Retail & Program Procedures](https://www.seriouscoffee.com/members/procedures/retail-program-procedures/): Managers Area Back Retail & Program Procedures In this section, there is a wide range of topics that fall under the heading of policies and programs.  In order to make it easier to find what you need, we have broken them down into subsections.  Click on the title that meets your need. Policies and Procedures Promotion Banner Stand Set-up Instructions Handling Retail/Promos/Community Topics include the following; Retail Sales: Travel Mug Discount, Refills Merchandise – Return Policy: Travel Mugs, Clothing, Beverages, Coffee Beans, Syrups Selling Non-Serious Coffee Merchandise Request Form Community Support: Islanders Supporting Islanders (handling donation requests), Fundraising Program (information about the program and procedures about […] - [SC's Mission-Vision-Values](https://www.seriouscoffee.com/members/procedures/scs-mission-vision-values/): Managers Area Back SC’s Mission-Vision-Values Mission It is our mission to ensure we continually strive to facilitate the success of our franchisees and employees through a blending of excellence, professional standards and most of all by providing quality products. Vision We will be a progressive, reputable company that actively participates in our communities, is focused on providing support to our franchisees & employees and in turn is appreciated by our customers for our consistent quality, yet variety of products.  We will provide a unique yet consistently friendly and welcoming experience for patrons and employees alike in short, a consistently exceptional guest […] - [Business Card Order Form](https://www.seriouscoffee.com/members/cafe-owners-information-and-forms/building-selling-or-buying-cafe/business-card-order-form/): Managers Area Back Business Cards Order Form Complete the form below to order your business cards. Once your order has been received it will be submitted to our supplier who will create a mock-up. The mock-up will be sent to you for your review. It is the sole responsibility of the café owner to ensure that the information included on the card is correct. Once finally approval of the mock-up has been received the order will be placed. When the cards are done SC’s supplier will ship them to you via HO’s delivery system. HO will invoice you for the cards at no […] - [Building a Café To-Do List](https://www.seriouscoffee.com/members/cafe-owners-information-and-forms/building-selling-or-buying-cafe/building-a-cafe-to-do-list/): Managers Area Back Building a Cafe Designing Your Café In order to make the process of building a café as simple as possible, Serious Coffee head office has created three design plans. There are three different colour options from which to choose and includes everything you need including lighting, flooring, interior finishes, tables, cabinets, and so much more. To see the three design options, contact Jeannette Humphreys, Projects Coordinator, 250.746.6511 ext. 31 or by email, jeannette@seriouscoffee.com. You may choose to hire a designer and is something that we recommend; however, there are a lot of people who call themselves ‘designers’ […] - [Building, Selling or Buying Cafe](https://www.seriouscoffee.com/members/cafe-owners-information-and-forms/building-selling-or-buying-cafe/): Managers Area Back Building, Selling or Buying Cafe BUILDING A NEW CAFÉ Building a Café To-Do List – This information will ensure that nothing is missed during the building process. PREPARING TO SELL Selling Your Business V1 – This information was prepared by industry professionals and will help you present yourself and your café in the most positive and professional light possible. I’VE DECIDED TO SELL, NOW WHAT? When a café is put up for sale and subsequently purchased there are a number of things that need to be done to ensure that no steps are missed. Some tasks are done prior to the café changing […] - [Licenses and Permits](https://www.seriouscoffee.com/members/cafe-owners-information-and-forms/licenses-and-permits/): Managers Area Back Licenses and Permits Health and Regulations / Business Licenses / Sign Permits / Application for Food Facility / Temporary Concession Information / Liquor License HEALTH AND REGULATIONS Food Premises Regulations Health Protection and Environmental Services Contacts BUSINESS LICENSES North Island City of Campbell River Business License City of Parksville Business License Mid-Island City of Nanaimo Business License Cowichan Valley City of Duncan Business License City of North Cowichan Business License South Island City of Victoria Business License City of Langford Business License Corporation of Oak Bay Business License Township of Esquimalt Business License Town of Sidney Business License Town of View Royal Business License Powell River City […] - [Supplier Price Changes](https://www.seriouscoffee.com/members/cafe-owners-information-and-forms/supplier-price-changes/): Managers Area Back Supplier Price Changes Discussion Boards - [Supplier Account Application Forms](https://www.seriouscoffee.com/members/cafe-owners-information-and-forms/supplier-account-application-forms/): Managers Area Back Suppliers Click on the link provided to complete the appropriate application form. If you have questions related to the supplier, contact Sue Brown. Campbell’s Soup Kettle Program V1 Island Farms Credit Application V1 (Agropur) Island Farms Payment Authorization Agreement V1 Portofino Credit Application Form V2 Sysco Credit Application Form V1 Times Colonist Newspaper Application Form - [Menu Item Removal Request Form](https://www.seriouscoffee.com/members/cafe-owners-information-and-forms/menu-item-removal-request-form/): Managers Area Back Menu Item Removal Request This request is automatically submitted to Sue Brown who will review the information and respond to your request within 5 business days. The criteria and steps for removal of a corporate item are listed below. Step 1 Items are to be purchased for two months from the date of request Items must be prominently displayed with 2 ore more on display at all times Product needs to be kept fresh and sampled to raise awareness of the offering Step 2 After 2 months of sales, submit this form and include the following: POS report showing […] - [New Menu Item Request Form](https://www.seriouscoffee.com/members/cafe-owners-information-and-forms/new-menu-item-request-form/): Managers Area Back New Item-Menu Change Request Serious Coffee Food and Drink Approval Procedure and Form Our goal is to maintain consistency among all Serious Coffee franchise locations in regard to the food products and drinks offered at each store.  The drink menu is always the same no matter the location and may not be added to or removed from.  This information and form only apply to food offerings. We know that in some instances our guests have different expectations and trends depending on their location.  Because we are a chain, we do have to maintain a certain degree of […] - [Job Posting Form](https://www.seriouscoffee.com/members/job-posting-form/): Managers Area Back Job Posting Form Complete the form below to have your job posting put on the Employment Opportunities page. Each posting will expire after 2 weeks. If you wish to extend your posting beyond 2 weeks or have it removed before the timeline has expired, email jeannette@seriouscoffee.com.   - [Café Owners Information and Forms](https://www.seriouscoffee.com/members/cafe-owners-information-and-forms/): Managers Area Back Cafe Owners Area MENU CHANGES New Menu Item Request Form Menu Item Removal Request Form OPERATING BASICS Delivery Schedule Website Login Payment SUPPLIERS Supplier Account Application Forms  SUPPLIER PRICE CHANGES – All supplier price changes are added to the Supplier Prices board found on this page. There is also 2 other boards available for you to use. LICENSING AND PERMITS – Links relating to food and business licensing and permits required to operate a food establishment. BUILDING, SELLING OR PURCHASING A CAFE – Everything you need to know to prepare, plan and complete the sale/purchase of a café.  Links to all Island communities business […] - [Procedures](https://www.seriouscoffee.com/members/procedures/): Managers Area Back Procedures Our Procedures Manual is the most important tool you can use in order to do all you can to experience success and further the consistency behind the Serious Coffee brand.  The manual is broken down into sections and can be accessed by clicking on the title that best suits your needs. SC’s Mission, Vision and Values Statements   Every café should have this visible for staff to see on a daily basis as it is the very core of who we are and the standard that we are striving to attain on a daily basis. Retail & […] - [Menu Related Documents](https://www.seriouscoffee.com/members/menu-related-documents/): Managers Area Back Menu Info and Forms Hover your cursor over this section’s title in the Members Area tab or click on the title provided below to access each page specific to the item you need.  Note: Nutritional and Allergen information specific to seasonal offerings is on a separate page from the total package to make it easier for you to find the limited-time offering’s sheet. Beverages Food Inventory Suppliers Deliveries Payments If you have any questions about the information provided through these documents, please contact Deb Roberts at productdevelopment@seriouscoffee.com or Sue Brown at sue@seriouscoffee.com. - [Contact Information](https://www.seriouscoffee.com/members/contact-information/): Managers Area Back Cafe Contact Info Click on the title provided below to access the latest version of the chain-wide contact list. At the bottom of each page is the date that the document was last updated making it easy to determine if the copy you have is the latest one. Café Contact Information V29 – updated 23Dec05 - [Roasting Plant Order Form](https://www.seriouscoffee.com/members/roasting-plant-order-form/): Members Area Back Roasting PlantOrder Form - [Bakery Order Form](https://www.seriouscoffee.com/members/bakery-order-form/): Members Area Back Bakery Order Form - [Password Reset](https://www.seriouscoffee.com/password-reset/) - [Account](https://www.seriouscoffee.com/account/) - [Logout](https://www.seriouscoffee.com/logout/) - [Members](https://www.seriouscoffee.com/members-2/) - [Register](https://www.seriouscoffee.com/register/) - [User](https://www.seriouscoffee.com/user/) - [Login](https://www.seriouscoffee.com/login/): Login - [Community](https://www.seriouscoffee.com/community/): Community Support Discover how your organization can benefit from our support. Since our inception, Serious Coffee has been a proud supporter of grassroots initiatives. We offer a range of support to non-profit organizations and fundraising efforts across Vancouver Island, Powell River and the Lower Mainland. Past Events Event Services Serious Coffee is always delighted to participate in local events organized by or on behalf of non-profit organizations across Vancouver Island. To streamline the request process, we have designed a dedicated form (below) for those interested in serving our coffee at their event. Criteria: Requests must be submitted at least 2 […] - [Franchise](https://www.seriouscoffee.com/franchise/): Franchise Info Are you ready to embark on an exciting opportunity as a Serious Coffee franchisee? Whether you’re interested in starting a new café or purchasing an established location, Serious Coffee could be the ideal fit for you.  Franchising with us offers a proven path to entrepreneurship, with benefits like a trusted product, ongoing training and support, enhanced purchasing power, and robust marketing resources. Serious Coffee provides all these advantages and more. Getting Started Before you take the leap, ask yourself and those close to you these important questions: Do you thrive on challenges, enjoy interacting with people, and excel […] - [Members](https://www.seriouscoffee.com/members/): Managers Area Scroll down this page to access the Website Map, Website How-To for Cafés, links to other pages and more. WEBSITE MAP To view the website map, click on the document’s title provided below.  You may download and print it for future reference. This document will be updated each time there are modifications to the site so that you are able to quickly and easily find information that you need. Updated Aug. 30/19 – Items no longer on the website have been removed from the map. Website Map V58 WEBSITE HOW-TO FOR CAFÉS To view and download the Café Website How-To Instructions, […] - [Locations](https://www.seriouscoffee.com/locations/): Locations Find A Nearby Cafe [ASL_STORELOCATOR mapTypeControl=”false” streetViewControl=”false” fullscreenControl=”false”] North Island Campbell River Parksville Errington Central Island Jingle Pot Hammond Bay Mill Bay Conference Centre Lake Cowichan South Island Esquimalt (Nelles Block) Esquimalt Millstream Sydney Sooke View Royal Mainland Powell River Plaza 88 New Westminster Conference Rooms Esquimalt Campbell River Parksville Errington Jingle Pot Hammond Bay Mill Bay Conference Centre Lake Cowichan Esquimalt (Nelles Block) Esquimalt Millstream Sydney Sooke View Royal Powell River Plaza 88 New Westminster Esquimalt - [Contact](https://www.seriouscoffee.com/contact/): Contact Us Serious Coffee Head Office 1A – 4970 Polkey Road Duncan, BC Head Office Contact 250-746-6511 250-746-6552 Head Office Hours Tuesday – Friday 09:00 – 15:00 Contact Feel free to reach out for any assistance or concerns. - [Menu](https://www.seriouscoffee.com/menu/): Menu Hot and Iced Drip Coffee Bold drip coffee, smooth and rich in every sip Decaf Coffee Rich decaf brew, flavour without the extra buzz Cappuccino Strong espresso topped with a soft milk foam Americano Espresso blended with hot water for a smooth sip Espresso A bold shot of espresso, full-bodied and pure Latte Espresso mixed with warm, perfectly steamed milk Mocha Espresso meets rich chocolate for a sweet sip Hot Chocolate Creamy hot chocolate, warm, indulgent and rich Macchiato A shot of espresso with a rich milk foam top Matcha Latte Smooth matcha tea mixed with lightly steamed milk […] - [About](https://www.seriouscoffee.com/about/): About Us Serious Coffee was founded in Duncan, BC, in 1994, and has since expanded to 16 locations across Vancouver Island, Powell River, and New Westminster. We take pride in sourcing only the finest Arabica beans from around the world, including regions like Mexico, Kenya, and Colombia. Our selection has grown to include organic, fairly-traded, and Swiss Water Decaf options, ensuring that our customers always have access to the best quality coffee that aligns with ethical and sustainable practices. We are serious about our fresh blend. Our dedication to flavor is reflected in our unique air roasting method, which sets […] - [Home](https://www.seriouscoffee.com/): Welcome Get Serious. Shop Now About At Serious Coffee, we source premium Arabica beans from around the world, offering a diverse selection. We use a unique air roasting process, ensuring a rich, smooth flavor without the bitterness often found in dark roasts. Our commitment to quality and sustainability guarantees that every cup is roasted to perfection, providing an exceptional coffee experience. Read More Featured Menu Americano Rich espresso blended with hot water into a smooth, bold coffee Iced Mocha Chilled espresso mixed with chocolate, creamy milk for an icy treat Matcha Latte Steamed milk and matcha combine into a earthy, […] - [Checkout](https://www.seriouscoffee.com/checkout/): Checkout - [Cart](https://www.seriouscoffee.com/cart/): Cart - [Privacy Policy](https://www.seriouscoffee.com/privacy-policy/): Privacy Policy This privacy notice discloses the privacy practices for Serious Coffee (www.seriouscofee.com). This privacy notice applies solely to information collected by this website. It will notify you of the following: What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared. What choices are available to you regarding the use of your data. The security procedures in place to protect the misuse of your information. How you can correct any inaccuracies in the information. Information Collection, Use, and Sharing For a better experience, while using our service, we […] ## Products - [Serious Coffee's Tea](https://www.seriouscoffee.com/product/serious-tea/): From classic black to soothing herbal blends, Serious Coffee’s teas are ethically sourced and carefully prepared to deliver freshness, quality, and pure enjoyment. - [Serious Coffee Beans](https://www.seriouscoffee.com/product/serious-coffee-beans-2025/): Perfect for Every BrewSmall-batch, ethically sourced beans roasted on Vancouver Island. We have a coffee for every brewing method, from espresso to pour-over. [comment]: # (Generated by Hostinger Tools Plugin)